Charm

Privacy Notice

Effective June 3, 2026

1. Who is the data controller

Fast Quality Solutions LLC (trading as "Charm Coaching") is the data controller for personal data processed through the Charm app and website. You can reach us at fastqualitysolutionsllc@gmail.com.

2. What we collect

  • Account data: email address, display name, password hash, sign-up date.
  • Profile & onboarding answers: optional info you tell us (gender, goals, experience).
  • Usage data: chat conversations you have with the AI, saved lines, achievements, streaks, XP.
  • Uploaded images: screenshots you choose to send to the AI coach (processed and discarded).
  • Payment data: handled entirely by our Merchant of Record (Paddle) — we receive only the transaction status and customer ID, never card numbers.
  • Device & analytics data: IP address, browser, device, pages visited, anonymised product analytics (via PostHog).

3. Why we use it (legal basis)

  • To provide the service you signed up for (contract).
  • To process payments and prevent fraud (contract & legitimate interest).
  • To send essential transactional emails (contract).
  • To improve the product through anonymised analytics (legitimate interest).
  • To comply with legal obligations (e.g. accounting).

4. Who we share it with

We share personal data only with trusted processors that help us run the service:

  • Paddle.com Market Limited — payment processing, invoicing, tax (Merchant of Record).
  • Supabase, Inc. — database & authentication hosting.
  • Google & OpenAI — AI inference for chat coaching.
  • PostHog Inc. — product analytics.
  • ElevenLabs Inc. — voice synthesis (when you use voice features).
  • Lovable Cloud — application hosting.

We do not sell your personal data.

5. International transfers

Some of these processors are based in the United States. Where required by GDPR we rely on Standard Contractual Clauses to safeguard transfers.

6. How long we keep it

We keep account data while your account is active. After deletion, we erase personal data within 30 days except where law requires us to keep it longer (e.g. tax records — up to 7 years).

7. Your rights

You have the right to access, correct, delete, export, restrict, or object to processing of your personal data, and to withdraw consent at any time. Email fastqualitysolutionsllc@gmail.com and we'll respond within 30 days. EU/UK users may also lodge a complaint with their local data-protection authority.

8. Security

We use encryption in transit (HTTPS) and at rest, scoped database access (row-level security), and regular access reviews. No system is perfectly secure — please use a strong, unique password.

9. Children

Charm is for adults only (18+). We do not knowingly collect data from minors.

10. Changes

We'll announce material changes in-app or by email. The "effective" date above always reflects the current version.